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Answer:
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OptaSoft's
software support strategy combines software subscription (upgrade
protection) and remote technical support in a single feature
called Annual
Maintenance.
To ensure our customers always have access to the latest version
of their software and to remote technical support. Annual
Maintenance can be purchased with any license acquisition for all
distributed software products.
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Authorization
to use all new product releases (fixes, patches).
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Authorization
to own newly product versions.
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Access
to unlimited email software support (excluding building code
related issues).
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Two
phone calls for additional support (excluding review related
issues).
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Two-hour
target for response time, contingent upon the severity of the
issue.
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