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OptaSoft
continually focuses on improving and simplifying
remote support for our software products, making
it easier for our customers to access OptaSoft's
support.
OptaSoft's software support strategy combines
software subscription (upgrade protection) and
remote technical support in a single feature called
Annual
Maintenance. To
ensure our customers always have access to the
latest version of their software and to remote
technical support., Annual Maintenance can be
purchased with any license acquisition for all
distributed software products.
Each
Annual
Maintenance
purchased includes 12 full months of Software
Maintenance. Thereafter, it is renewable
at your anniversary date in the Annual Maintenance.
We strongly recommend that customers continuously
renew their Software Maintenance coverage because
it will provide them with unbroken access to all
new releases and versions of their covered OptaSoft
software and the 2006 CBI edition, as well as
to OptaSoft's technical support staff. The
cost of renewing Software Maintenance after it
has lapsed is greater than keeping current.
Customers will be notified of any pending Software
Maintenance renewals approximately 90 days before
the anniversary date and a quote will be sent
to them. Software Maintenance renewals can then
be purchased either directly from OptaSoft or
through the customer's preferred OptaSoft reseller.
Customers also have a choice in how to place their
renewal order - it can either be placed the "traditional"
way (phone), or can be ordered directly from OptaSoft's
online
store.
The renewal order must be placed by the customer
and received by OptaSoft before the anniversary
date. This will ensure that Software Maintenance
coverage is not interrupted and the customer will
avoid the additional cost of having to buy a "Software
Maintenance Reinstatement", which is required
if Software Maintenance coverage lapses and needs
to be re-established.
Key
Features
- Provides authorization
to use all new product releases (fixes, patches).
- Provides authorization
to own new product versions (2009 IBC edition).
- Access to unlimited
email software support (excluding review related
issues).
- Two phone calls for
additional support (excluding review related
issues).
- unlimited email problem
submission, 24 hours per day.
- Two hour target for
response time, contingent upon the severity
of the issue.
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